Do you offer international delivery?
limited international, extra charges will apply. The customer is responsible for duties and fees and any extra incurring costs.
What type of sizing do you use on your site?
Standerd American unless noted otherwise.
Can you change your order once place and received confirmation?
No. If you order the wrong size you will be refunded in full and will need to place a new order if the correct size is still available. This is why it is extremely important to double check prior to checkout. Many items and sizes sell out quickly. So If a mistake is made your correct size may be sold out.
What is your return policy?
ABSOLUTELY NO RETURNS OR REFUNDS. You are responsible for your own measurements. All Items are measured in inches in exactly the way the charts reflect. We only offer exchanges on a case by case basis for clothing only if inquires are made within five days upon delivery. ALL accessories and handmade items are FINAL SALE. Absolutely no exceptions. Be sure to note sizes and read detailed descriptions prior to purchase. If there is an issue with your order you have 5 days upon delivery date to email your concerns. After the 5 days NO EXCEPTIONS will be made. If an exchange is granted, the purchaser is responsible for all additional fees including shipping and duties fees. If It is altered or damaged in anyway (tags removed, makeup stains ect... ) Absolute no exchange will be accepted.
Have a question?
Store Policies &FAQ'S
How do I track my order?
You will recieve a tracking number via email.
How long will it take until I receive my order?
Once order is placed it will be sent out within five days unless otherwise noted. if it is a custom order please allow between two and five weeks. Please ask prior to you order to see what the estimated time frame is. Do to Covid-19 shipping times cannot be guaranteed. Please check and refer to your tracking number.
We are not responsible for lost or stolen packages.
TERMS OF SERVICE
Last Updated: August 2023
Please read these Terms of Service carefully before using the www.jokuma.comwebsite.
Your access to and use of the Service is conditioned on your acceptance and of and compliance with these terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation ownership provisions, warranty disclaimers, indemnity and limitations of liability.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
Last updated; August 2023
J.OKUMA operates http;//www.jokuma.com. This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and uses of information in accordance with this policy.
Information Collection And Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name.
Like may site operators, we collect information that your browser sends whenever you visit or Site. This Log Data may include information such as your computers internet protocol "IP" address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this Site.
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that my be of interest to you.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
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